Healthcare organizations like WVU Urgent Care are taking steps to improve patient experience within their facilities and are designing healthcare waiting rooms that accommodate a range of activity and privacy preferences to accommodate a more supportive environment. By transforming time spent waiting into time that can be distractive or productive, the healthcare waiting experience becomes less stressful for patients and their companions.
Healthcare is just one among many industry sectors that are taking consumer interests to heart and changing by incorporating the needs of consumers into their organizational strategy. Industries are reinventing waiting spaces to provide a better overall customer experience.